RESIDIA PROVIDER CODE OF CONDUCT

Last Updated: July 2026
Version 1.0

1. PROFESSIONALISM
Arrive on time. Communicate clearly. Maintain respectful conduct toward all clients at all times.

2. PHOTO INTEGRITY
All photos must be taken at the time of service using your device camera. Do not upload old photos, screenshots, or photos taken by another person.

3. CLIENT PRIVACY
Never photograph clients or any part of a client's body. Maintain confidentiality of client address and personal information.

4. TEAM ACCOUNTABILITY
If you deploy an assistant, you are fully accountable for their conduct. Choose assistants carefully — your account standing is at stake.

5. OFF-PLATFORM CONDUCT
Never solicit clients for direct payment or communication outside the RESIDIA platform. This is an immediate suspension violation.

6. WORKSPACE RESPECT
Leave the client's premises clean and in better condition than you found it. Remove all waste generated during the job.

7. WELLNESS SERVICES
For wellness providers: the client's comfort and consent are paramount. The client's confirmation tap in Step 3 of the checklist confirms consent. Never proceed without it.

8. PRICING HONESTY
Your posted rates must reflect what you actually charge. Do not quote verbal prices different from your displayed rate.

9. REPORTING
If you observe another provider violating these standards, you may report it to RESIDIA support. False reports are themselves a conduct violation.

10. SPIRIT OF THE CODE
RESIDIA's mission is to make home and wellness services safe, reliable, and fair for everyone. Providers who embody this mission build lasting client relationships and stronger earnings.