Terms of Service

RESIDIA is a marketplace platform that connects customers seeking home and wellness services with independent service providers. RESIDIA facilitates bookings, communications, and quality oversight but does not directly employ or control the service providers listed on the platform. By using the platform, you agree to these Terms of Service and the RESIDIA Privacy Policy.

As a customer, you agree to provide accurate and complete information when creating an account and booking services. You must ensure that an adult is present at the service location for bookings that require it. You agree to treat service providers with respect and to provide honest feedback after service completion. You are responsible for ensuring the service location is accessible and safe for the provider to perform the requested work.

Service providers on RESIDIA are independent operators, not employees or agents of RESIDIA. The provider is solely responsible for the quality, safety, and legality of the services they perform. RESIDIA facilitates the connection and provides platform-level oversight, including safety features and dispute resolution, but does not guarantee the outcome of any individual service.

When you create a booking, it is sent to available providers for acceptance. Once a provider accepts, the booking proceeds through a defined lifecycle: acceptance, provider en route, arrival verification, service in progress, completion submission, customer confirmation, and payment release. Each stage may trigger notifications to keep you informed. You are expected to be available and responsive during the scheduled service window.

Each provider sets their own service prices within the platform's pricing framework. The total booking price may include the service fee, travel fee, and applicable surcharges. The complete amount payable is displayed before booking confirmation. Any later price change requires the customer's review and approval before it is applied.

RESIDIA processes customer payments through Xendit. Customers authorize RESIDIA to process payments using Xendit's payment infrastructure. RESIDIA does not store complete payment credentials processed by Xendit. Customer payments are securely processed through Xendit, and all payment transactions follow Xendit's security and privacy standards.

Cancellation policies may vary depending on the service type and the stage of the booking at the time of cancellation. Cancellations made before a provider accepts a booking are handled differently from cancellations after acceptance. Repeated cancellations after acceptance may affect your account standing. Refunds, where applicable, are evaluated based on the circumstances of each cancellation and are processed through the platform.

Some services include a workmanship warranty period. If you experience an issue covered by warranty within the warranty period, you may submit a warranty claim through the platform. The provider will review the claim and, if approved, schedule a return visit at no additional cost. Warranty terms, including duration and coverage, are displayed on the booking details and may vary by service type.

If you are unsatisfied with a service, you may open a dispute through the platform within the dispute window provided after service completion. RESIDIA will review the dispute and may facilitate resolution between you and the provider. RESIDIA reserves the right to make final determinations on disputes where a resolution cannot be reached, including decisions on refunds or service corrections.

After a booking is completed, you may submit a review rating the provider's service. Reviews must be honest and based on your actual experience. We prohibit fraudulent, abusive, or retaliatory reviews. RESIDIA reserves the right to remove reviews that violate these standards. Reviews contribute to provider reputation metrics displayed on the platform.

You agree not to engage in any of the following activities:

The RESIDIA name, logo, application design, and all associated content are the intellectual property of RESIDIA. You may not copy, modify, distribute, or use any RESIDIA branding or content without prior written consent. Content you upload to the platform, such as profile photos and reviews, remains your property, and you grant RESIDIA a licence to use that content for the purpose of operating the platform.

RESIDIA is not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform or the services performed by providers. RESIDIA acts as a marketplace facilitator and does not control the actual performance of services. Our total liability for any claim arising from the platform shall not exceed the amount you paid for the booking that gave rise to the claim.

RESIDIA reserves the right to temporarily suspend your account when there are concerns about safety, conduct, payment integrity, or compliance with these Terms. Suspension may be lifted after review and resolution of the underlying concern. You will be notified of the reason for suspension where appropriate.

RESIDIA may permanently terminate your account for serious or repeated violations of these Terms, fraudulent activity, or for any other reason that we determine in good faith to justify termination. You may also choose to stop using the platform at any time. Upon termination, your right to use the platform ceases immediately. Certain records may be retained as described in the Privacy Policy.

We may update these Terms of Service from time to time. When material changes are made, we will notify you through the application or by other reasonable means. Continued use of the platform after changes constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms or the platform shall be resolved in accordance with applicable Philippine law.

For questions about these Terms of Service, please contact us at info@residia.ph.